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Frequently asked questions
Everything you need to know about Fideluz connected loyalty cards.
Last updated: 26/09/2026
How much does Fideluz cost?
Pricing is tailored to the size of your business and to what you want to run. Because every merchant is different, we set the right plan together after a quick call and a free trial — no commitment. Feel free to get in touch to discuss it.
Do my customers need to download an app?
No app is required. The loyalty card is added straight into Apple Wallet or Google Wallet, which are already on your customers' phones.
Which businesses can use Fideluz?
Fideluz is built for all local businesses: restaurants, cafés, bakeries, hairdressers, beauty salons, florists, pizzerias, ice-cream parlours, dry cleaners, wine shops and many more.
How do you prevent points from being cheated?
Only the merchant can add points or visits, through a secure scan interface. Customers cannot change their own balance.
Why choose a digital card over a paper one?
Paper cards are often lost, forgotten or damaged. A digital card is always in the customer's phone — impossible to lose — and lets you send reminders and offers.
How long does it take to set up?
We take care of everything: your platform is usually ready within a few days. You then simply display your QR code so customers can add their card.
Does Fideluz work on all phones?
Yes. Fideluz works with Apple Wallet on iPhone and Google Wallet on Android. No extra download is required.